If you’re impacted by a change in interest rate, we’ll write to you at least four working days before your interest rate changes to tell you your new rate and monthly payment amount.
You don’t need to do anything until you receive our letter.
If your interest rate and monthly payment are due to change at the start of the next month, you’ll find details of your new rate, payment amount and the date when this will apply in Self-Serve.
This information will be available in the Account Summary screen after we have processed the rate change on your account. We’ll do this as soon as possible, although it can sometimes take several days.
If you call us, we won’t be able to confirm your new rate and payment until it’s also showing in Self-Serve. So, if it’s not there, please check back later.
For more information about rate changes, please see our website.